>>Our partners

>>CO-HOST SPONSOR

Siemens Communications is one of the largest players in the global telecommunications industry. Siemens is the only provider in the market that offers its customers a full-range portfolio, from devices for end users to complex network infrastructures for enterprises and carriers as well as related services. Siemens Communications is the world’s innovation leader in convergent technologies, products and services for wireless, fixed and enterprise networks. It is the largest Group within Siemens and operates in more than 160 countries around the world. In fiscal 2004 (year-end September 30), its 60,000-strong workforce posted sales of approximately 18 billion euros.

 

>>GOLD SPONSOR

Alcatel provides communications solutions to telecommunication carriers, Internet service providers and enterprises for delivery of voice, data and video applications to their customers or employees. Alcatel brings its leading position in fixed and mobile broadband networks, applications and services, to help its partners and customers build a user-centric broadband world. With sales of EURO 12.5 billion in 2003, Alcatel operates in more than 130 countries.


Altitude Software (www.altitude.com) is a leading independent contact centre vendor with the Altitude Unified Customer Interaction™ (Altitude uCI) product line. Altitude uCI manages and improves customer relationships for each new interaction in a wide range of contact centres, from SMEs to large multisite organisations.
Altitude uCI is a cost-effective application suite conceived to improve the overall productivity of the contact centre. Since Altitude uCI was engineered to integrate easily with enterprise front office and back-office systems, Altitude uCI delivers significant cost benefits, revenue benefits, and intangible benefits with a limited upfront investment. Altitude uCI not only allows users to achieve return on investment in a limited time frame, but also provides a successful solution to their customer interaction and organisational efficiency strategies.
Altitude Software serves around 650 customers (with more than 130.000 agents) of all sizes in 50 countries worldwide, both directly and through a wide network of partners. Altitude Software has 10 Offices in four continents.


Founded in 1981, American Power Conversion (Nasdaq: APCC) (APC) is a leading provider of global, end-to-end infrastructure availability solutions. APC's comprehensive products and services offering, designed for both home and corporate environments, improves the availability, manageability and performance of sensitive electronic, network, communication and industrial equipment of all sizes. APC, headquartered in West Kingston, Rhode Island, reported sales of $1.46 billion for the year ended December 31, 2003 and is a Fortune 1000, Nasdaq 100 and S&P 500 Company.


Avaya Inc. is a company headquartered in New Jersey, USA who designs, manufactures and sells advanced communication systems for over 1 million customers in the World. We have offices in over 90 countries and over 18.000 employees, our FY 2003 (October 1, 2002 to September 30, 2003) were 4.33 billion USD. >>The company is quoted in the New York Stock Exchange (NYSE) under AV. Avaya was created in October 1 2000 as a spin-off of the former Enterprise Network Division of Lucent Technologies. >>Our product portfolio includes converged voice/data solutions, IP Telephony, call center hardware and applications and Unified Messaging solutions. The company is rated as the #1 US supplier of Enterprise Telephony (Source: Gartner Inc.), #2 World and USA supplier of IP Telephony (Source: Synergy Research Group), #1 World supplier of Voice Messaging(Source In-Stat/MDR), Unified Communication(Source The Pelorus Group) and Unified Messaging (Source Radicati) and is also the largest Call Center supplier of North America (Source Frost & Sullivan), Western Europe (Source Gartner Inc.) and Asia/Pacific (Source: Frost & Sullivan).

 

>>INTERNET CENTER SPONSOR

Samsung Electronics Co. Ltd. is a global leader in semiconductor, telecommunication, digital media and digital convergence technologies with 2003 parent company sales of US$36.4 billion and net income of US$5.0 billion. Employing approximately 88,000 people in 89 offices in 46 countries, the company consists of six main business units: Corporate Technology Operations, Digital Appliance Business, Digital Media Business, LCD Business, Semiconductor Business and Telecommunication Network Business. Recognized as one of the fastest growing global brands, Samsung Electronics is the world's largest producer of color monitors, color TVs, memory chips, TFT-LCDs, VCRs and Notebooks.

 

>>NETWORKING BREAK SPONSOR

CONVEX is a Consultancy and Systems Integrator operating in the Information Technologies and Voice and Data Communications markets.

CONVEX leverages in over a decade of professional experience developed in the networking, information systems and software markets, offering global solutions with the unique quality of its services and the value added of the technology partnerships developed throughout the years.

CONVEX started operations in 1989 aiming to work together with its customers in finding the solutions that better fit their business objectives.

Nowadays, CONVEX has over 100 employees with a solid knowledge and experience, and is one of the leading companies in the business, with a turnover of 30 Million € per year, of which approximately 40% are services.

CONVEX is a company of the Spanish group SATEC, the largest independent IT group in the Iberian Peninsula, with an estimated consolidated sales volume of over 100 Million € in 2004 and about 500 professionals, with offices in 11 cities in Southern Europe and in Northern Africa.

 

>>EXHIBITOR SPONSOR

 

>>SPECIAL SUPPORT

 

>>MEDIA PARTNER





With an average of 40,000 monthly visitors, Europe Contact Center  is already the most expressive on-line journalistic initiative in Europe focused upon the call and contact centre industry.
The Contact Centers Portal was born in Portugal in 1999 with a team of 10 professionals with a clear mission: to provide quality information and insight into the call / contact center industry, as the first ever media to focus on this issue. Our portal comprises a group of specialised websites for three independent linguistic and cultural communities: Portuguese, Spanish and English. Our audience comes not only from Europe but also from other Latin American countries like Brazil, Mexico and Chile.
Writing for us regularly are already some experts from software production companies (Cisco, IBS, SAP, SAS), call centre managers who reflect on the main issues in their respective countries (like Garlands Call Centres in UK) but also from independent consultancy firms (like ContactBabel, Strativity Group and DMG Consulting).
Apart from the editorial task, our portal developed a competence center providing consultancy on implementation and deployment of call / contact centers, always from a vendor-agnostic perspective.
Europe Contact Center bolstered the creation of two European taskforces: Citimatic ™ - Voice Enabled Services for Citizen Communication Centers and Contact Center BI ™ - Business Intelligence solutions for Contact Centers.

 

>>INSTITUTIONAL PARTNERS



 

>>SIP FORUM

The SIP Forum's mission is to advance the adoption of products and services based on the Session Initiation Protocol - SIP. The Forum provides information on the benefits and capabilities of SIP, highlights successful applications and deployments, and directs activities aimed at achieving high levels of product interoperability.